madeleine - nwp

For Information and to make an appointment:

Madeleine Meuwessen, BSW
Sloterweg 150
1171 CV
Badhoevedorp
T. 020-6594107
E. [email protected]

Bachelor of Social Work
Certified CINT therapist
Approved NWP therapist / Paramedic naturopathic therapist

Chamber of Commerce: 34349569
VAT Number: NL001119322B13

NWP professional registration no: 1797
AGB healthcare provider code: 90031185
AGB practice code: 9010139
Complaint and disciplinary law no: KB 1610.2019

Reimbursements; depends on your health insurer and your chosen package. This varies every year.

PRIVACY STATEMENT MADELEINE MEUWESSEN

When you are active on this website or contact Madeleine Meuwessen, you sometimes share personal data with Madeleine Meuwessen

Madeleine Meuwessen handles this data with care and complies with the applicable laws and regulations in this regard. These laws concern the storage and use of your personal data. In this privacy statement, we explain what data Madeleine Meuwessen collects from you and what Madeleine Meuwessen does with this data.

This privacy statement applies to all interactions between you and Madeleine Meuwessen, the method of communication does not matter.

Madeleine Meuwessen, located at Sloterweg 150 in Badhoevedorp, is responsible for the processing of personal data as stated in this privacy statement. You can send questions or comments regarding your privacy to [email protected] .

WHAT ARE PERSONAL DATA?

All data that tell something about you and can be used to identify you are personal data. Examples include your name, contact or address details and your BSN. Some of these data such as ethnicity, religion or a criminal record are special personal data.

SPECIAL PERSONAL DATA

Madeleine Meuwessen does not process any special personal data.

PERSONAL DATA OF PERSONS UNDER 16 YEARS OF AGE

Madeleine Meuwessen does not intend to process personal data of persons under 16 years of age. However, Madeleine Meuwessen cannot verify whether a visitor to our websites and servers is over the age of 16. If you are convinced that we have collected personal data of a minor without the consent of parent or guardian, please contact us at [email protected] and we will delete this information.

WHEN DOES MADELEINE MEUWESSEN PROCESS YOUR PERSONAL DATA?

1.         To be able to help you when you have questions.

Madeleine Meuwessen will be happy to help you if you run into something or have a question for Madeleine Meuwessen. You can call, e-mail, fill in a form or send a letter to Madeleine Meuwessen. To be able to help you further, we store some of your details. That way we know who you are and Madeleine Meuwessen can also find out what we talked about at the next contact moment.

If you have questions for Madeleine Meuwessen we will store the following data from you:

  • A.W. data (Name, Address, Place of residence)
  • Email address
  • Phone number
  • Your message

Storing this data falls under the legal basis; legitimate interest.

2.         To execute an agreement and make arrangements with you.

When you purchase products or services from Madeleine Meuwessen, you naturally want to be served well and receive what you have asked for. Madeleine Meuwessen stores the following data for the execution of an agreement:

  • A.W. data
  • Email address
  • Phone number

Storing this data falls under the legal basis; performance of the contract.

3.         To invoice & collect from you.

Of course, the services you have purchased or provided must also be paid for. If you still fail to do so, Madeleine Meuwessen will start a collection process. In connection with invoicing & debt collection, we store the following data about you:

  • A.W. data
  • Email address
  • Phone number
  • Date of birth (in case of therapy consultations)
  • Insurance details + policy number (in case of therapy consultations)
  • Chamber of Commerce number
  • VAT number
  • IP address (in case of intra-Community delivery)

Storing this data falls under the legal basis; legal obligation.

4.       To store account details and your orders.

A Madeleine Meuwessen account gives you insight into previous orders, returns and your personal details. This is useful for processing your next order faster.

We may store the following data in your account:

  • A.W. data
  • Email address
  • Customer number
  • Phone number
  • IP address (in case of intra-Community delivery)
  • VAT number
  • IBAN number
  • Password
  • Order and invoice information

Storing this data falls under the legal basis; performance of the contract and consent.

5.         To keep you informed of changes to our services.

If we make any changes to our services, terms and conditions, privacy statement or other important matters, we will be happy to notify you. If you agree, we will use the following data to process you in our newsletter system:

  • Name
  • Email address

Storing this data falls under the legal basis; consent.

6.       To conduct a customer satisfaction survey.

If you want to participate in our customer satisfaction survey, we store the following data:

  • First name and surname
  • Email address

Storing this data falls under the legal basis; consent.

COOKIES WE USE

Madeleine Meuwessen uses functional cookies. A cookie is a small text file that is stored on your computer, tablet or phone the first time you visit a website.

If Madeleine Meuwessen requires your permission to place cookies, we will ask you for this during your first visit to this website. Madeleine Meuwessen also refers you to our cookie statement.

You can opt out of cookies by setting your internet browser to stop storing cookies.

TRANSMISSION TO PARTNERS

Madeleine Meuwessen works with various suppliers and partners for the performance of our services. These suppliers & partners include parties that:

  • Sending our newsletters
  • Sending our mail
  • Handle our payments & collections
  • Taking care of our web hosting

We have entered into processor agreements and/or non-disclosure agreements with sub-processors to ensure the security of your data. Madeleine Meuwessen only works with partners who can comply with the AVG legislation.

Some of our partners are located outside the European Economic Area. We have taken appropriate measures with these partners, which have been contractually agreed via a processing agreement / Data Processing Addendum. In this way, we ensure that your data is properly protected.

TRANSMISSION TO THIRD PARTIES

In principle, we do not share or sell data with persons or organisations outside Madeleine Meuwessen, except with partners as described above. Madeleine Meuwessen may also be obliged to pass on your data on the basis of a legal obligation.

THE SECURITY OF YOUR DATA

Madeleine Meuwessen has taken appropriate technical and organisational security measures to protect your personal data from misuse, unlawful or unauthorised use and loss.

All parties that process your data for Madeleine Meuwessen (sub-processors) or can view it (think employees or hired workers) sign a processing agreement or confidentiality agreement.

HOW LONG YOUR DATA WILL BE KEPT

Madeleine Meuwessen applies different retention periods for different data flows. Of course, you always have the right to request Madeleine Meuwessen to delete your data. See also the heading "Your rights" for this.

E-mail:
E-mail older than 5 years will be deleted unless they are still relevant to the performance of an agreement or resolution of a dispute.

Invoices and quotations:
Invoices and quotations are deleted after the statutory retention period of 7 years. Your data will remain in our invoicing system until then.

Newsletter:
You can remove yourself from our newsletter system at any time.

Your rights
You have the right to view, correct and delete your personal data. In addition, you have the right to withdraw your consent to data processing or object to the processing of your personal data by Madeleine Meuwessen. You also have the right to data portability.

You can send a request to access, correct, delete, transfer your personal data or request the revocation of your consent or objection to the processing of your personal data to [email protected].

To ensure that the request for inspection is made by you, Madeleine Meuwessen asks you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. If your request relates to a cookie, I ask you to include this as well.

We will respond to your request as soon as possible, but at the latest within four weeks. Madeleine Meuwessen would also like to inform you that you have the option to file a complaint with the national supervisory authority, the Personal Data Authority.

Camera footage
To secure us and our products, we use camera surveillance in and around the warehouse. These camera images will be kept for 30 days and deleted after this period, unless the images are necessary for a criminal investigation.

REPORTING A DATA BREACH

Should a data leak occur despite all precautions, Madeleine Meuwessen adheres to the data breach notification obligation and we report the leak to the Personal Data Authority within 72 hours of its discovery.

Should you discover a data leak, Madeleine Meuwessen kindly asks you to share this with Madeleine Meuwessen as soon as possible but in any case within 24 hours of discovering the leak by sending an e-mail to [email protected]. We can then take immediate action.

LIABILITY

This privacy statement only relates to the personal data that Madeleine Meuwessen processes for the purposes of the items discussed in this agreement. Madeleine Meuwessen does not accept any responsibility or liability for (the operation and/or content of) third-party websites or services.

AMENDMENTS TO THIS STATEMENT

The content of this privacy statement may be updated by Madeleine Meuwessen at any time to reflect new legislative or regulatory developments or changes within the company.

You can subscribe to our newsletter where we will keep you informed of any changes. In any case, Madeleine Meuwessen advises you to consult this privacy statement regularly to stay informed about our privacy policy.

By continuing to use Madeleine Meuwessen's services after changes, you agree to these changes.

Contact
Do you have any further questions or comments? If so, please contact Madeleine Meuwessen by e-mail, [email protected] or by post:

Madeleine Meuwessen
Attn: Privacy - Madeleine Meuwessen
Sloterweg 150
1171 CV Badhoevedorp

Madeleine Meuwessen is registered with the Chamber of Commerce under number 34349569.

Version: July 2019